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Our
Service

It’s a privilege to have you as our client and we are committed to delivering our best product and service every time!

Ever felt like your manufacturer treated you more like a number than a highly-valued paying customer?

If you’ve ever experienced things like bad service and rude sales reps, and, worst of all, promise after promise not being met, then we’d like to show you an easy way to eliminate these frustrations forever - by working with All American Pharmaceutical.

Presenting the All American Pharmaceutical "Client Bill of Rights"

We fully understand our ability to make a living is based on the fact that it’s a privilege to have you as our client; NOT the other way around. That’s why we’ve established the All American Pharmaceutical "Client Bill of Rights" to ensure we protect these valuable relationships. This document clearly outlines what you should expect from us, as it reflects our commitment to you.

  • Competitive pricing

    You have the right to prices that are fair and reasonable, based on the exceptional quality and service you will receive.

    You have the right to a quote that clearly outlines all charges upfront in writing. We will NOT quote you a low price and then slam you with fuel surcharges and other hidden fees.

    You have the right to receive your quote in a timely manner, based on the complexity of your project.

  • EMployee conduct

    You have the right to be treated with courtesy and consideration at all times by your sales representative.

    You have the right to have your questions and concerns addressed in a prompt manner by having your telephone calls and emails returned within 24-48 hours.

    You have the right to be kept informed as to the status of your project and to request and/or receive timely updates by speaking with an actual person (and not just voicemail).

  • Peace of mind

    You have the right to expect that all information regarding your project will be held in the strictest confidence, so as to retain your company’s trade secrets and competitive advantage in the marketplace.

    You have the right to be confident in knowing that what you offer the marketplace is safe, effective, and meets label claims – an overall tremendous value. You know this because:

    To protect your order, our facility has motion detectors and security cameras running inside and out 24 hours per day. The entire building is also monitored by a computer-controlled “Access Control System” that logs the location of every employee all times.

    Your products are fully tested from start to finish.

    Each order has its own Certificate of Analysis that will stand up in any court of law.

    At All American Pharmaceutical, we realize you are trying to run and grow a company – not figure out how to create products or how the contract manufacturing industry works… that’s our job! That’s why we’ve committed ourselves to eliminating all the typical problems and frustrations you’ve previously experienced with other companies, so you can focus on what really counts… your bottom line!